Our 5 Point Promise
Our industry best client satisfaction is the result of our trusted reputation for honest, reliable, independent help and team commitment to our unique 5 Point Promise.
We promise to always…
1. Advocate for borrowers first, foremost and always
From the very start our first principle which still drives all that we do has been to make sure that we always put you first in our thoughts and our actions whether or not you become our client. Because this promise is at the heart of all of us there are things we do that brokers don’t.
2. Drive a bigger range and more competition at no extra cost to you
A large and unrestricted range of truly competitive loans, lenders and cash-back deals is important because it puts pressure on the banks and brokers to come up with more competitive deals. We are the only independent mortgage service that through our open market mortgage contests, welcomes and enables any lender or mortgage broker to compete with a large range of 100% commission cash-back loans at no extra cost to you and no cost at all to any bidders.
3. Make it all quicker, simpler and safer
We designed, created and continue to improve our mortgage competition software. Called BURST for short (Borrowers Urgent Response Support Technology), it already does a lot of things to make both yours and our lives easier. From making it simple for you to compare our cash-back deals with bidder deals or any other loan right through to making it easy to apply; safely storing your documents; tracking loan settlement; and managing your monthly cash-backs. And we keep making BURST better every day because you deserve a quicker, simpler and safer way
4. Make sure you borrowers are our client and lenders are the product
Lender paid commissions, bonuses and any other type of payment no matter what it is called is money paid to mortgage brokers for selling your loan to a lender. It might be difficult to admit, but that makes the lender the customer and you the product. No matter which of our services you use, any payments made by any lender including Upfront, Trail or Ongoing Commission, Bonuses will be paid to your loan in full each month.
5. Do more but cost less than ordinary mortgage brokers
Our state of the art software and salaried advisers means we’ve kept costs down and service up on purpose. As a result, our fees are lower, simpler and a fraction of the cost of mortgage broker commissions; commissions which we rebate to you in full each month and every month for life. We also don’t have hefty early payout fees (sometimes called ‘clawback‘) or any other fee hidden in the fine print. So what you see on our fees page right now is it. Full stop, end of story.
Enquire now to discover for yourself why we have the highest published Client Satisfaction rating obligation and risk free.
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